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Technical Support

For technical support please contact your FirstSearch Technology regional office or call Customer Support at our corporate headquarter 781.551.0470. You may also contact us via email support@efirstsearch.com

 

Technical Specifications

Did you know !

You can receive Environmental FirstSearch reports
in 1 or 2 minutes!

You can receive reports either as non-editable PDF files, or editable 'Word' files.

You can customize your reports by sorting and selecting only the information you need to focus on.


Discover why our service is second to none!

Key features and
highlights


Take the Tour of the search and report process.

Downloads

Latest Environmental FirstSearch Report Software Release 5.1.b19

This upgrade is for 5.1.b12 or newer. To install, download the file FSTSRCH.EXE to your c:\firstsearch5 folder.
Last Updated: 03-10-2003

Fix to save print configuration error for version 5.1

Download the file FSCNTRL.MDB to your c:\firstsearch5\controls folder.
Last Updated: 02-25-2003

Latest Federal and State Data Sources for version 5.1

Download the file ALL51.EXE to your c:\firstsearch5\controls\db_desc folder. Using Windows Explorer, run the executable file to update/install the Federal/State Data Sources.
Last Updated: 01-07-2003

Latest Environmental FirstSearch Communications Software Release 4.5.4

Download the file FSC454.EXE to your c:\fstsrch4 folder. Using Windows Explorer, run the executable file to create a new fscomm.exe file.
Last Updated: 08-24-2000

Latest Federal and State Data Sources

Download the file ALL.EXE to your c:\fstsrch4\controls\db_desc folder. Using Windows Explorer, run the executable file to update/install the Federal/State Data Sources.
Last Updated: 04-21-2000

Latest Available Database List

Download the file NEWAVLDB.EXE to your c:\fstsrch4 folder. Using Windows Explorer, run the executable file to create a newavldb.txt file. From the FirstSearch Main Menu select: tools; update available databases. Select the newavldb.txt file. This will update the list of available databases on your machine.
Last Updated: 03-28-2000

Obtaining the Latest Printer Drivers and Video Drivers

When experiencing problems with printing FirstSearch reports, a possible solution may be to upgrade your printer drivers. DOWNLOAD.COM contains printer drivers for most printers. If unable to find your printer's drivers there, you can try your printer manufacturer's Web site.

Several clients have experienced problems printing maps from a PC with various ATI 3D Rage video drivers. These drivers can be found on DOWNLOAD.COM or http://support.atitech.ca/drivers/index.html

 

Technical Specifications

Environmental FirstSearch resides on a host computer running the sco UNIX operating system and Oracle database manager in Dedham, MA. Communication servers utilize 33,600 baud modems for direct connections and T1 lines for internet connections to control the flow of data as requests are received and reports/maps transmitted. Workstation software is proprietary and must use Windows 95/98 or NT. Reports and maps can be printed either black & white or in color. There are no workstation licensing restrictions with regard to number of users or number of workstations using the software. Specific account names and passwords are assigned based on corporate location and volume of usage. The host computer is available for access 24 hours a day, seven days a week.

In order for you to run Environmental FirstSearch on your system, you must meet the requirements listed below. If your system does not meet these requirements, Environmental FirstSearch may not run correctly.

Hardware

  • Pentium processor
  • 16 MB RAM (32 MB recommended)
  • SVGA color monitor (800x600 resolution recommended)
  • CD-ROM drive (8x recommended if running mapping software from CD)
  • Minimum hard drive space required: 60 MB (includes state and county overview maps, does not include detailed street maps) -- detailed street maps can be installed by state; each state will require anywhere from 5 to 20 MB of additional space
  • Maximum hard drive space required: 660 MB (includes detailed street maps for all states)
  • Internet Connection or 28.8 kbps modem (minimum) for direct
    dial-up connection to FirstSearch Host
  • Laserjet or Inkjet printer

Software

  • Microsoft Windows 95, 98, 2000
  • Windows XP, NT 4.0

781.551.0470
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